pawlazzo.com – in effect from: 1 July 2026

Preamble

Welcome to our website! Thank you for placing your trust in us with your purchase!

These General Terms and Conditions for the webshop were prepared using the Fogyasztó Barát GTC generator.

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you would like to discuss a specific request with us, please contact our colleague using the contact details provided!

Legal notice: details of the Service Provider (Seller, Trader)

Name: Suhajda Péter E.V.

Registered seat: 2161 Csomád, Kossuth Lajos út 47.

Postal address: 2161 Csomád, Kossuth Lajos út 47.

Registering authority: Nemzeti Adó- és Vámhivatal (National Tax and Customs Administration)

Registration number: 62498298

Tax number: 92169878-1-33

Representative: Suhajda Péter

Phone number: +36303470383

E-mail: info@pawlazzo.com

Website: http://pawlazzo.com

Bank account number: 16200254-10189504

Details of the hosting provider

Name: DigitalOcean, LLC

Registered seat: 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA

Contact: contact@digitalocean.com

Website: digitalocean.com

Definitions

Goods: any movable property offered in the Website’s range for sale on the Website, including goods with digital elements

Goods with digital elements: movable property that incorporates, or is inter-connected with, digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions

Digital content: data which is produced and supplied in digital form

Parties: the Seller and the Buyer jointly

Consumer: a natural person acting for purposes outside their trade, self-employed occupation or business activity

Consumer contract: a contract in which one of the parties qualifies as a consumer

Functionality: the ability of goods with digital elements, digital content or a digital service to perform the functions appropriate to their purpose

Manufacturer: the producer of the Goods; in the case of imported Goods, the importer who brings the Goods into the territory of the European Union; and any person who presents themselves as the manufacturer by placing their name, trademark or other distinguishing mark on the Goods

Interoperability: the ability of goods with digital elements, digital content or a digital service to function with hardware or software that is different from that with which goods, digital content or digital services of the same type are normally used

Compatibility: the ability of goods with digital elements, digital content or a digital service to function – without the need for conversion – with hardware or software with which goods, digital content or digital services of the same type are normally used

Website: this website, which serves for the conclusion of the contract

Contract: a contract of sale concluded between the Seller and the Buyer through the use of the Website and electronic correspondence

Durable medium: any instrument which enables the consumer or the trader to store data addressed personally to them, in a way accessible for future reference for a period of time adequate for the purposes of the data, and which allows the unchanged reproduction of the stored data

Means of distance communication: any means which may be used, without the simultaneous physical presence of the parties, for the conclusion of a contract between those parties. Such means include, in particular, addressed or unaddressed printed matter, standard letters, press advertisements with an order form, catalogues, telephone, fax, and devices allowing internet access

Distance contract: a consumer contract concluded, within the framework of an organized distance sales scheme for the supply of the Goods or service under the contract, without the simultaneous physical presence of the parties, exclusively through the use of one or more means of distance communication for the purpose of concluding the contract

Trader: a person acting within their trade, self-employed occupation or business activity

Buyer/You: the person concluding the contract who makes an offer to purchase through the Website

Seller: the person concluding the contract who makes an invitation to tender through the Website

Guarantee: In the case of contracts concluded between a consumer and a trader (hereinafter: consumer contract), within the meaning of the Civil Code,

a guarantee undertaken for the performance of the contract, which the trader voluntarily assumes for the proper performance of the contract in addition to, or in the absence of, its statutory obligation, and
a mandatory guarantee based on legislation

Purchase price: the consideration payable for the Goods and for the provision of the digital content.

Applicable legislation

Hungarian law governs the Contract, and in particular the following legislation applies:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain issues of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree No. 151/2003 (IX. 22.) on the mandatory guarantee for durable consumer goods
Decree No. 10/2024 (VI. 28.) of the Minister of Justice on defining the scope of durable consumer goods subject to mandatory guarantee
Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses
Decree No. 19/2014 (IV. 29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Government Decree No. 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the supply of digital content and digital services

Scope of the GTC

The content of the contract concluded between us – alongside the provisions of the applicable mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC set out the rights and obligations of you and us, the conditions for the formation of the contract, the performance deadlines, the delivery and payment terms, the rules on liability, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website that is not contained in these GTC is provided by other information available on the Website.

Language and form of the contract

The language of the contracts falling within the scope of these GTC is Hungarian. Contracts falling within the scope of these GTC do not qualify as contracts concluded in writing, and the Seller does not register them.

E-invoice

Our company applies electronic invoicing pursuant to Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoicing.

Prices

Prices are quoted in HUF (Ft). The Seller is exempt from VAT as a taxable person, so the prices do not include VAT. It cannot be excluded that the Seller may modify prices for business policy reasons. Any change in prices does not apply to contracts already concluded. If the Seller has incorrectly indicated a price and an order has been placed for the Goods but the Parties have not yet concluded a contract, the Seller shall proceed in accordance with the “Procedure in the event of an incorrect price” section of these GTC.

Procedure in the event of an incorrect price

A price shall be deemed to have been obviously incorrectly indicated in the following cases:

a price of HUF 0,
a price reduced by a discount but, compared to the correct discount percentage applicable to the correct original price, incorrectly indicated due to a calculation error (e.g., in the case of Goods priced at HUF 1,000, indicating a 20% discount but, due to an incorrect calculation not corresponding to the percentage rate, offering the Goods incorrectly for HUF 500 instead of the correct HUF 800).

If such an incorrect price is displayed, the Seller shall offer the Buyer the option to purchase the Goods at the correct price; having this information, the Buyer may decide whether to order the Goods at the correct price or not to avail themselves of this option, in which case no contract shall be formed between the Parties.

Complaint handling and legal remedies

The consumer may submit their claim for warranty for defects, product warranty, or guarantee relating to the Goods, or their complaint under the Consumer Protection Act aimed at remedying an individual infringement of rights or interests arising from conduct, activity, or omission directly related to the marketing or sale of goods to consumers by the Seller, or by a person acting on behalf of or for the benefit of the Seller, at the following contact details and in the following ways:

In writing, through the following website: http://pawlazzo.com
In writing, through the following e-mail address: info@pawlazzo.com
In writing, by post: 2161 Csomád, Kossuth Lajos út 47.

The consumer’s claim for warranty for defects, product warranty, or guarantee must be handled by the Seller not according to the Consumer Protection Act’s rules on handling consumer complaints, but pursuant to separate legislation.

The consumer may communicate their complaint under the Consumer Protection Act – aimed at remedying an individual infringement of rights or interests arising from conduct, activity, or omission directly related to the marketing or sale of goods to consumers by the trader or by a person acting on behalf of or for the benefit of the trader – orally or in writing to the trader, with the exception of claims for warranty for defects, product warranty, or guarantee.

The Seller shall examine an oral complaint immediately and remedy it where necessary. If the consumer disagrees with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Seller shall, without delay, draw up minutes of the complaint and of its position on the matter, and shall hand a copy of it to the consumer on the spot in the case of an oral complaint made in person, or, in the case of an oral complaint made by telephone or another electronic communications service, shall send it to the consumer at the latest within 30 days together with its substantive reply, in accordance with the requirements applicable to replies to written complaints. The minutes taken of the complaint must contain the following:

the consumer’s name, address, or e-mail address,
the place, time, and method of submission of the complaint,
a detailed description of the consumer’s complaint, and a list of the documents, records, and other evidence presented by the consumer,
the trader’s statement of its position regarding the consumer’s complaint, if immediate investigation of the complaint is possible,
the signature of the person taking the minutes and – except in the case of an oral complaint made by telephone or another electronic communications service – the signature of the consumer,
the place and time where the minutes were taken,
in the case of an oral complaint made by telephone or another electronic communications service, the complaint’s unique identification number, and
a notice that, if the consumer fails to provide the data referred to in points a. and c. when the minutes are taken, or refuses to sign the minutes, the Seller shall not apply the response requirements applicable to written complaints when handling the oral complaint

If, when communicating the oral complaint, the consumer fails to provide the data referred to in points a) and c) above, or refuses to sign the minutes, the trader is not obliged to proceed in accordance with the response requirements applicable to written complaints when handling the oral complaint.

The Seller shall, unless a directly applicable legal act of the European Union provides otherwise, reply to the written complaint in writing, in a substantiated and verifiable manner, within thirty days of its receipt, and take steps to communicate that reply. The Seller must give reasons for rejecting a complaint. If the complaint is rejected, the Seller must inform the consumer in writing which authority or conciliation board it may approach with its complaint, depending on its nature. This information must also include the registered seat, telephone and internet contact details, and postal address of the competent authority or of the conciliation board competent according to the consumer’s place of residence, habitual residence, or registered seat, as well as whether the Seller has made a general submission declaration.

If the Seller provides an electronic interface or form for lodging written complaints, it must confirm receipt of the written complaint to the consumer without delay, at the e-mail address provided by the consumer.

The Seller must retain the minutes taken of the oral complaint or the written complaint, as well as a copy of its substantive reply to the complaint, for three years, and must produce it to the supervisory authority upon request.

If any consumer dispute that may arise between the Seller and the consumer is not resolved during negotiations, the following legal remedies are available to the consumer:

Consumer protection proceedings

A complaint may be lodged with the consumer protection authorities. If a consumer becomes aware of an infringement of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent for their place of residence. Following an assessment of the complaint, the authority decides whether to conduct consumer protection proceedings. First-instance consumer protection authority tasks are performed by the metropolitan and county government offices competent for the consumer’s place of residence; their contact details are set out below:

Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: fogyasztovedelem@bfkh.gov.hu Phone: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Territorial jurisdiction: Budapest főváros területe	Pest Vármegyei Kormányhivatal Fogyasztóvédelmi Főosztály Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: fogyved@pest.gov.hu Phone: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Territorial jurisdiction: Pest Vármegye

Bács-Kiskun Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 6000 Kecskemét, Szent István krt. 19/A. Postal address: 6001 Kecskemét, Pf. 189. E-mail: fogyasztovedelem@bacs.gov.hu Phone: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Bács-Kiskun vármegye	Baranya Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7630 Pécs, Hengermalom u. 2. Postal address: 7630 Pécs, Hengermalom u. 2. E-mail: fogyasztovedelem@baranya.gov.hu Phone: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Baranya vármegye

Békés Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 5600 Békéscsaba, József Attila u. 2-4. Postal address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: fogyved@bekes.gov.hu Phone: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Békés vármegye	Borsod-Abaúj- Zemplén Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3527 Miskolc, József Attila u 20. E-mail: fogyasztovedelem@borsod.gov.hu Phone: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Territorial jurisdiction: Borsod-Abaúj-Zemplén vármegye

Csongrád-Csanád Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 6722 Szeged, Rákóczi tér 1. Postal address: 6722 Szeged, Rákóczi tér 1. E-mail: fogyasztovedelem@csongrad.gov.hu Phone: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Csongrád-Csanád vármegye	Fejér Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: fogyved@fejer.gov.hu Phone: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Fejér vármegye

Győr-Moson-Sopron Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 9022 Győr, Türr István utca. 7. E-mail: fogyasztovedelem@gyor.gov.hu Phone: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Győr-Moson-Sopron vármegye	Hajdú-Bihar Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 4025 Debrecen, Széchenyi utca 46. Postal address: 4025 Debrecen, Széchenyi utca 46. E-mail: fogyasztovedelem@hajdu.gov.hu Phone: 06 52 533 924 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Hajdú-Bihar vármegye

Heves Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3300 Eger, Kossuth L. u. 9. Postal address: 3301 Eger, Pf. 216. E-mail: fogyved@heves.gov.hu Phone: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Heves vármegye	Jász-Nagykun-Szolnok Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Territorial jurisdiction: Jász-Nagykun-Szolnok vármegye

Komárom-Esztergom Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: fogyasztovedelem.meff@komarom.gov.hu Phone: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Territorial jurisdiction: Komárom-Esztergom vármegye	Nógrád Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3100 Salgótarján, Karancs út 54. E-mail: fogyved@nograd.gov.hu Phone: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Nógrád vármegye

Somogy Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7400 Kaposvár, Vásártéri út 2. E-mail: fogyasztovedelem@somogy.gov.hu Phone: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Somogy vármegye	Szabolcs-Szatmár-Bereg Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 4400 Nyíregyháza, Hatzel tér 10. Postal address: 4401 Nyíregyháza, Pf. 77. E-mail: fogyasztovedelem@szabolcs.gov.hu Phone: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Territorial jurisdiction: Szabolcs-Szatmár-Bereg vármegye

Tolna Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: fogyasztovedelem@tolna.gov.hu Phone: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Tolna vármegye	Vas Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 9700 Szombathely, Wesselényi u. 7. Postal address: 9702 Szombathely, Pf. 24. E-mail: fogyasztovedelem@vas.gov.hu Phone: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Territorial jurisdiction: Vas vármegye

Veszprém Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8200 Veszprém, Kistó utca 1. Postal address: 8200 Veszprém, Kistó utca 1. E-mail: fogyasztovedelem@veszprem.gov.hu Phone: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Veszprém vármegye	Zala Vármegyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Postal address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: fogyasztovedelem.zala@zala.gov.hu Phone: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Territorial jurisdiction: Zala vármegye

Court proceedings

The client is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings, pursuant to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board proceedings

If we reject your consumer complaint, you are entitled to turn to the Conciliation Board with competence for your place of residence, habitual residence, or registered seat, or to the Conciliation Board indicated by you in your request. A precondition for initiating conciliation board proceedings is that the consumer must have attempted to settle the disputed matter directly with the trader concerned.

Unless the consumer requests a personal hearing, the conciliation board shall hold the hearing online, by electronic means providing simultaneous audio and visual transmission, without personal presence (hereinafter: online hearing).

The trader is subject to a duty of cooperation in the conciliation board proceedings; within this framework, we are obliged to send our response to the conciliation board within the deadline set in the conciliation board’s request. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the trader must ensure the participation, at the hearing, of a person authorized to conclude a settlement. At the online hearing, the trader’s representative authorized to conclude a settlement must participate online. If the consumer requests a personal hearing, the trader’s representative authorized to conclude a settlement must participate at least online in the hearing.

The Seller has not made a general submission declaration to any conciliation board.

More information on the Conciliation Boards is available here: https://www.bekeltetes.hu

Contact details of the territorially competent Conciliation Boards:

Budapesti Békéltető Testület Registered seat: Budapest Area of jurisdiction: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10. Phone: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya Vármegyei Békéltető Testület Registered seat: Pécs Area of jurisdiction: Baranya vármegye, Somogy vármegye, Tolna vármegye Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület Registered seat: Miskolc Area of jurisdiction: Borsod-Abaúj-Zemplén vármegye, Heves vármegye, Nógrád vármegye Contact: Address: 3525 Miskolc, Szentpáli u. 1. Postal address: 3501 Miskolc, Pf.: 376 Phone: 06-46-501-091 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád Vármegyei Békéltető Testület Registered seat: Szeged Area of jurisdiction: Békés vármegye, Bács-Kiskun vármegye, Csongrád-Csanád vármegye Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu

Fejér Vármegyei Békéltető Testület Registered seat: Székesfehérvár Area of jurisdiction: Fejér vármegye, Komárom-Esztergom vármegye, Veszprém vármegye Contact: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron Vármegyei Békéltető Testület Registered seat: Győr Area of jurisdiction: Győr-Moson-Sopron vármegye, Vas vármegye, Zala vármegye Contact: Address: 9022 Győr, Szent István út 10/a. Phone: 06-96-520-217 E-mail: bekelteto.testulet@gymsmkik.hu Website: bekeltetesgyor.hu

Hajdú-Bihar Vármegyei Békéltető Testület Registered seat: Debrecen Area of jurisdiction: Jász-Nagykun-Szolnok vármegye, Hajdú-Bihar vármegye, Szabolcs-Szatmár-Bereg vármegye Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone: 06-52-500-710, +36 52 500 745 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest Vármegyei Békéltető Testület Registered seat: Budapest Area of jurisdiction: Pest Vármegye Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation board proceedings for persons not qualifying as consumers

Under the Consumer Protection Act, for the purposes of conciliation board proceedings, the following also qualify as consumers:

a civil society organization, church legal entity, condominium association, or housing cooperative, as defined by separate legislation, acting for purposes outside its self-employed occupation and economic activity, which buys, orders, receives, uses, or makes use of goods, or is the addressee of commercial communications or offers relating to goods; furthermore
a micro, small, or medium-sized enterprise (hereinafter jointly: SME) that makes use of a public service, or that purchases, uses, or makes use of a product within the framework of retail activity as defined by the Act on Trade, or that is the addressee of commercial communications or offers relating to the product;
an undertaking qualifying as a customer under Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], for the purposes of the application of Regulation (EU) 2018/302.

The Conciliation Board is entitled to verify and examine the existence of consumer status. The rules governing the proceedings shall be those set out above under the Conciliation Board section.

Copyright

Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as a copyrighted work, and accordingly all parts of it are protected by copyright. Pursuant to Section 16(1) of the Copyright Act, it is prohibited to use, without authorization, the graphic and software solutions and computer programs found on the website, or to use any application by which the website, or any part thereof, may be modified. Any material may be taken from the website and its database – even with the written consent of the rights holder – only with reference to the website and indication of the source. The rights holder: Suhajda Péter E.V.

Fogyasztó Barát reviews

We inform Buyers that the Seller uses the Fogyasztó Barát (“Consumer Friendly”) review system on its Website. The review system does not allow the rating of individual Goods, but rather of the Seller (the webshop); the following technical measures in the review system ensure that only actual buyers can submit a review:

the system operates independently of the webshop using it, in such a way that the review WIDGET opens only after a purchase has been made, and the reviews submitted are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
a review can likewise only be submitted in such a way that, following the purchase, the actual buyer can write a review by e-mail sent to the e-mail address provided to Fogyasztó Barát.

The webshop using the review system has no technical means of deleting either the ratings or the reviews.

As a result of the above, the system contains only the ratings and reviews of genuine buyers, and the system does not distinguish between positive and negative reviews, displaying both alike.

Partial invalidity, code of conduct

If any provision of these GTC is legally incomplete or ineffective, the remaining provisions of the contract shall nevertheless remain in effect, and the provisions of the applicable legislation shall apply in place of the ineffective or defective part.

The Seller does not have a code of conduct within the meaning of the act on the prohibition of unfair commercial practices against consumers.

Information on the essential characteristics of the Goods

Information on the essential characteristics of the Goods available for purchase on the website is provided in the descriptions accompanying each item of Goods.

Correction of data entry errors – Responsibility for the accuracy of the data provided

During the ordering process, you have the continuous opportunity, prior to finalizing the order, to modify the data you have entered (clicking the back button in your browser opens the previous page, so the entered data can be corrected even after you have moved on to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, since invoicing and delivery of the Goods are carried out on the basis of the data you provide. Please also note that an incorrectly provided e-mail address, or a full mailbox, may result in the confirmation not being delivered and may prevent the contract from coming into being. If the Buyer has finalized their order and discovers an error in the data provided, they must initiate a modification of their order as soon as possible. The Buyer may notify the Seller of the correction of the erroneous order by letter sent from the e-mail address provided when ordering, or by telephone.

Use of the website

Purchasing is not conditional on registration.

Selecting the Goods

By clicking on the product categories on the website, you can select the desired product family and, within it, the individual items of Goods. By clicking on individual Goods, you will find the Goods’ photo, item number, description, and price. When purchasing, you must pay the price shown on the website.

Adding to the cart

After selecting the Goods, you may add – any number of – Goods to the cart by clicking the “Add to cart” button, without this creating any obligation on your part to purchase or pay, since placing an item in the cart does not constitute an offer.

We recommend adding the Goods to the cart even if you are not certain whether you wish to purchase that particular item, because this way you can review, with a single click, which Goods you have selected at any given moment, and view and compare them on one screen. The contents of the Cart may be freely modified until the order is finalized – i.e., until the “Finalize order” button is pressed – Goods may be removed from the cart at will, further Goods may be added to the cart, and the desired quantity may be changed.

If you place the selected Goods in the Cart, a separate window will pop up with the text “The item has been added to the cart”. If you do not wish to select any further Goods, click the “Continue to cart” button! If you would like to view the selected Goods again, or would like to add further Goods to the cart, click the “Back to product” button!

Viewing the Cart

While using the website, you can check the contents of the cart at any time by clicking the “View cart” icon at the top of the website. Here you may remove selected Goods from the cart, or change the quantity of the Goods. After pressing the “Update cart” button, the system will display information corresponding to the data you have changed, including the price of the Goods placed in the cart.
If you do not wish to select and add any further Goods, you may continue with the purchase by pressing the “Order” button.

Providing customer data

After pressing the “Order” button, the contents of the cart will be displayed, together with the total purchase price payable by you should you purchase the Goods you have selected. In the “Delivery service” box, you must indicate whether you wish to collect the ordered Goods in person (personal collection) or request delivery. In the case of delivery, the system will indicate the delivery fee, which you are obliged to pay upon placing the order.

In the “User data” text box you can enter your e-mail address, and in the “Billing information” text box your full name, address, and telephone number. In the “Delivery information” text box, the system automatically stores the data provided under “Billing information”. If you request delivery to a different address, please remove the checkmark. In the “Comment” text box you may enter any additional information you wish.

Reviewing the order

After completing the above text boxes, you may continue the ordering process by clicking the “Continue to next step” button, or you may cancel/correct the data entered so far and return to the contents of the Cart by clicking the “Cancel” button. By clicking the “Continue to next step” button, you will arrive at the “Order review” page. Here you can see a summary of the data you previously provided, i.e., the contents of the Cart, the user, billing, and delivery data, and the amount payable by you (you can no longer change this data here, except by clicking the “Back” button).

Finalizing the order (making an offer)

If you have confirmed that the contents of the cart correspond to the Goods you wish to order, and that your data is correctly entered, you may close your order by clicking the “Send order” button. Information published on the website does not constitute an offer by the Seller to conclude a contract. For orders falling within the scope of these GTC, you shall be deemed to be the offeror.

By pressing the “Send order” button, you expressly acknowledge that your offer shall be deemed to have been made, and that your statement – subject to confirmation by the Seller under these GTC – entails a payment obligation. The Seller is obliged to confirm receipt of your order to the Customer electronically without delay. If this confirmation does not reach the Customer within a period expected given the nature of the service, but at the latest within 48 hours of the Customer sending the order, the Customer shall be released from the obligation to make an offer or from any contractual obligation.

Order processing, formation of the contract

You may place an order at any time. The Seller shall confirm your offer by e-mail at the latest within 48 hours of the sending of your offer. The contract is formed when the confirmation e-mail sent by the Seller becomes accessible to you in your e-mail system.

Procedure followed in the case of undelivered/unclaimed parcels

If the Customer does not accept the ordered Goods handed over for delivery, and also fails to notify the Seller of their intention to withdraw within the statutory 14-day period without giving reasons, the Customer breaches the contract concluded with the Seller, under which it is their obligation to accept the Goods and thereby accept the Seller’s performance. In this case, the Seller shall attempt to redeliver the Goods, if this can be arranged with the Customer, but may make redelivery conditional on payment of a delivery fee. If repeat delivery is unsuccessful, or cannot be arranged with the Customer because the Customer refuses to cooperate, the Seller is entitled to terminate the contract concluded with the Customer with immediate effect due to the breach of contract, and to claim the cost of the unsuccessful outbound and return delivery from the Customer as a contractual penalty. The Parties accept the e-mail address used by the Customer when ordering as the means of communication for the termination of the contract, and record that the time of communication of the termination is the time when the termination letter becomes accessible in the Customer’s e-mail account.

Payment methods

Card payment

In our webshop you can pay quickly and securely by bank card.

Collection/delivery methods and fees

GLS courier service

The Goods are delivered by the GLS courier service.

More information can be found here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

You will not be charged any fee.

GLS Parcel Point

For online purchases, door-to-door delivery by courier service is the most popular option, but the share of personal collection is growing year by year. Customers can conveniently collect the Goods according to their own schedule via GLS Parcel Points, where cash payment is also available.

GLS Parcel Points are located in easily accessible places, such as shopping centers, petrol stations, bookstores, or other busy retail locations. Most of them have long opening hours, and are available to customers wishing to collect or hand in a parcel even at weekends. GLS sends an e-mail or SMS notification to the recipient regarding delivery of the Goods. The Buyer may collect the parcel at any time within 5 business days, taking into account the opening hours of the GLS Parcel Point.

You will not be charged any fee.

MPL (Csomagpiac) home delivery

You will not be charged any fee.

Performance deadline

In the case of a Buyer qualifying as a consumer, in the absence of any different agreement between the Parties, the Seller must make the Goods available to the Buyer without delay following conclusion of the contract, but at the latest within thirty days.

Based on the above, the general performance deadline for an order is a maximum of 30 days from confirmation of the order. The Seller will indicate any deviating (but not longer than 30-day) performance deadline for each delivery method.

In the event of delay by the Seller, the Buyer is entitled to proceed against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, retention of title clause

If you have previously placed an order for Goods but did not accept it upon delivery (excluding cases in which you exercised your right of withdrawal), or if the Goods were returned to the Seller marked as “not collected,” the Seller may make fulfillment of the order conditional on advance payment of the purchase price and the delivery costs.

The Seller may withhold delivery of the Goods until it is satisfied that payment for the Goods has been successfully completed using the electronic payment solution (including cases in which, for Goods paid by bank transfer, the Buyer transfers the purchase price in the currency of their Member State, and, due to currency conversion and banking commissions and costs, the Seller does not receive the full amount of the purchase price and delivery fee). If the price of the Goods has not been paid in full, the Seller may call upon the Buyer to pay the outstanding balance of the purchase price.

Sales abroad – prohibition of territorial content restriction

The Seller does not differentiate between buyers within the territory of Hungary and buyers elsewhere within the territory of the European Union in relation to use of the Website, i.e., it does not restrict buyers’ access to the website on the basis of their nationality, place of residence, or place of establishment. In the absence of any provision to the contrary in these GTC, the Seller ensures delivery/collection of ordered Goods within the territory of Hungary.

The language of communication and of the purchase is primarily Hungarian; the Seller is not obliged to communicate with the buyer in the language of the buyer’s Member State.

The Seller is not obliged to comply with non-contractual requirements laid down under the national law of the buyer’s Member State in relation to the Goods concerned, such as labelling or sector-specific requirements, nor to inform the buyer of such requirements.

Unless otherwise provided, the Seller applies Hungarian VAT to all Goods.

For the purpose of handing over the Goods, the Seller provides non-Hungarian buyers with the same handover options available to Hungarian buyers.

If, under the GTC, the buyer may request delivery of the Goods within the territory of Hungary, or within the territory of any other European Union Member State, a non-Hungarian buyer may likewise request this using any delivery method specified in the GTC.

If, under the GTC, the buyer may choose personal collection of the Goods from the Seller, a non-Hungarian buyer may likewise avail themselves of this option.

In other respects, the buyer may request that delivery of the Goods abroad be arranged at their own expense. Hungarian buyers are not entitled to this right.

The Seller fulfills the order once the delivery fee has been paid; if the buyer does not pay the delivery fee to the Seller, or does not arrange their own delivery by the previously agreed date, the Seller shall terminate the contract and refund the purchase price paid in advance to the buyer.

Consumer information notice

Information on the consumer buyer’s right of withdrawal

Pursuant to Section 8:1(1)(3) of the Civil Code, only a natural person acting for purposes outside their trade, self-employed occupation, or business activity qualifies as a consumer; therefore, legal persons may not exercise the right of withdrawal without giving reasons!

Pursuant to Section 20 of Government Decree No. 45/2014 (II. 26.), the consumer is entitled to the right of withdrawal without giving reasons. The consumer may exercise their right of withdrawala) in the case of a contract for the sale of Goods
aa) from the date of receipt of the Goods,
ab) in the case of the sale of several items of Goods, where the individual items are supplied at different times, from the date of receipt of the last item of Goods supplied,
ac) in the case of goods consisting of several lots or pieces, from the date of receipt of the last lot or piece supplied,
ad) if the goods are to be supplied regularly over a specified period, from the date of receipt of the first supply,

within a period calculated from the date of receipt by the consumer or by a third party, other than the carrier, designated by the consumer; this period is 14 calendar days.

The provisions of this section do not affect the consumer’s right also to exercise the right of withdrawal set out in this section during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer made the offer to conclude the contract, the consumer is entitled, prior to the conclusion of the contract, to withdraw the offer, which terminates the binding effect of the offer with regard to the conclusion of the contract.

If the Seller has not informed the consumer of the deadline for exercising the right of withdrawal and the other conditions thereof (in particular those set out in Section 22 of the Government Decree), and of the model withdrawal statement referred to in Annex 2, the withdrawal period set out above shall be extended by 12 months. If the Seller provides the consumer with the information regarding the exercise of the right of withdrawal within 12 months following the expiry of the withdrawal period, the period available for withdrawal or termination shall expire on the 14th day following the communication of that information.

Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses is available here.

Withdrawal statement; exercise of the consumer’s right of withdrawal or termination

The consumer may exercise the right provided for in Section 20 of Government Decree No. 45/2014 (II. 26.) by means of an unambiguous statement to that effect, using the model withdrawal statement, which is also available for download from the website, or by using the withdrawal function.

The withdrawal function

The withdrawal function is an online withdrawal statement by which the consumer may inform the trader of: their decision to withdraw from the contract, their name, data identifying the contract affected by the withdrawal, and the details of the electronic device through which the consumer will receive confirmation of the withdrawal.

The withdrawal function can be accessed on the Website via the “Withdraw from the contract” link. The consumer may send the online withdrawal statement to the Seller using the confirmation function labeled “Confirm withdrawal”.

Without undue delay after becoming aware of the withdrawal, the Seller shall send the consumer, on a durable medium, an acknowledgment of receipt containing the content of the withdrawal as well as the date and time it was sent.

Validity of the consumer’s withdrawal statement

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends their statement within that time limit.

In the case of withdrawal or termination made in writing, it is sufficient for the withdrawal or termination statement to be sent within the time limit.

The burden of proving that the right of withdrawal was exercised in accordance with this provision lies with the consumer.

The Seller must confirm receipt of the consumer’s withdrawal statement on an electronic data carrier upon its arrival.

The Seller’s obligations in the event of withdrawal by the consumer

The Seller’s refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration – including costs incurred in connection with performance, such as the delivery fee – at the latest within fourteen days of becoming aware of the withdrawal. Please note that this provision does not apply to any additional costs resulting from choosing a delivery method other than the least expensive standard delivery method offered.

Method of the Seller’s refund obligation

In the event of withdrawal or termination in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer using the same payment method used by the consumer. With the consumer’s express consent, the Seller may use a different payment method for the refund, but the consumer shall not bear any additional charges as a result thereof. The Seller shall not be liable for any delay caused by an incorrectly and/or inaccurately provided bank account number or postal address on the part of the Consumer.

Additional costs

If the consumer expressly chooses a delivery method other than the least expensive standard delivery method, the Seller is not obliged to reimburse the resulting additional costs. In such a case, our refund obligation exists only up to the amount of the standard delivery fees indicated.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods, or has provided conclusive proof that they have sent them back; whichever occurs first shall be taken into account. We are not able to accept parcels sent cash-on-delivery or with postage due.

The consumer’s obligations in the event of withdrawal or termination

Return of the Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), they must return the Goods without delay, but at the latest within fourteen days of communicating the withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return shall be deemed to have been made within the time limit if the consumer sends the Goods before the expiry of the time limit.

Bearing the direct costs of returning the Goods

The consumer shall bear the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the Seller also sells the Goods in a physical store, and the consumer exercises the right of withdrawal in person at the trader’s business premises, they are entitled to return the goods there and then. If the consumer terminates a contract concluded off-premises or at a distance for the provision of a service after performance has begun, they must pay the trader a fee proportionate to the service performed up to the point at which they notify the trader of the termination. The amount payable proportionately by the consumer shall be determined on the basis of the total consideration specified in the contract, including tax. If the consumer proves that the total amount so determined is excessive, the proportionate amount shall be calculated on the basis of the market value of the services performed up to the time the contract was terminated. Please note that we are not able to accept Goods sent cash-on-delivery or with postage due.

Consumer’s liability for depreciation

The consumer is liable for any decrease in value of the Goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree No. 45/2014 (II. 26.):

after full performance of the service, provided, however, that if the contract creates a payment obligation for the consumer, this exception may be relied upon only if performance began with the consumer’s express prior consent and with the consumer’s acknowledgment that they would lose their right of withdrawal once the trader had fully performed the contract;
in respect of Goods or services whose price depends on fluctuations in the financial market that cannot be influenced by the trader and that may occur even within the period specified for exercising the right of withdrawal;
in respect of non-prefabricated Goods manufactured on the basis of the consumer’s instructions or at their express request, or Goods that have been clearly personalized for the consumer;
in respect of Goods that are perishable or that retain their quality only for a short period;
in respect of sealed Goods which, for health protection or hygiene reasons, are not suitable for return once unsealed after delivery (We draw your attention to the fact that, in respect of sealed goods which, for health protection or hygiene reasons, are not suitable for return once unsealed after delivery, use necessary to establish the nature, characteristics, and functioning of the Goods results in the loss of the right of withdrawal.);
in respect of Goods which, by their nature, become inseparably mixed with other goods after delivery;
in respect of alcoholic beverages the actual value of which depends on fluctuations in the market that cannot be influenced by the trader, and the price of which was agreed by the parties at the time of concluding the sales contract, but performance of the contract takes place only after the thirtieth day following its conclusion;
in respect of contracts for work under which the trader visits the consumer at the consumer’s express request for the purpose of carrying out urgent repair or maintenance work;
in respect of the sale of a sealed audio or video recording, or of a sealed copy of computer software, if the consumer has unsealed the packaging after delivery;
in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
in respect of contracts concluded at a public auction;
in respect of contracts, other than for residential accommodation, for the provision of accommodation, transport of goods, car rental, catering, or services related to leisure activities, if the contract provides for a specific date or period of performance;
in respect of digital content supplied on a non-tangible medium, if the Seller began performance with the consumer’s express prior consent, and the consumer, at the same time as giving that consent, acknowledged that they would lose their right of withdrawal once performance had begun, and the trader sent confirmation to the consumer.

Information on product warranty, warranty for defects, and guarantee for ensuring the conformity of goods, applicable to consumer contracts

This section of the consumer information notice has been prepared pursuant to the authorization under Section 11(5) of Government Decree No. 45/2014 (II. 26.), having regard to Annex 3 of Government Decree No. 45/2014 (II. 26.)

This consumer information notice applies exclusively to Buyers qualifying as consumers; the rules applicable to buyers not qualifying as consumers are set out in a separate section.

Requirements of conforming performance in the case of a consumer contract

General requirements of conforming performance for goods sold under a consumer contract

The Goods and the performance must, at the time of performance, comply with the requirements set out in Government Decree No. 373/2021 (VI. 30.).

For performance to be regarded as conforming to the contract, the Goods forming the subject of the contract must

comply with the description, quantity, quality, and type specified in the contract, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract
be fit for any particular purpose for which the consumer requires them, which the consumer made known to the Seller at the latest at the time of concluding the contract, and which the Seller accepted
possess all accessories and instructions specified in the contract – including installation instructions, assembly instructions, and customer support – and
provide the updates specified in the contract.

For performance to be regarded as conforming to the contract – furthermore – the Goods forming the subject of the contract must

be fit for the purposes for which goods of the same type are normally used, having regard to legislation, technical standards, or, in the absence of a technical standard, the applicable code of conduct
possess the quantity, quality, performance, and other characteristics – in particular as regards functionality, compatibility, accessibility, continuity, and safety – that the consumer may reasonably expect for goods of the same type, having regard to any public statement made by the Seller, its representative, or another party in the sales chain regarding the specific characteristics of the Goods, in particular in advertising or on labelling
possess the accessories and instructions that the consumer may reasonably expect – including packaging and installation instructions – and
correspond to the characteristics and description of any Goods provided by the trader as a sample or model, or made available as a trial version, prior to the conclusion of the contract.

The Goods need not conform to the above public statement if the Seller demonstrates that

it was not, and could not reasonably have been, aware of the public statement
the public statement had, by the time of conclusion of the contract, been suitably corrected or
the public statement could not have influenced the decision to conclude the contract.

Specific requirements of conforming performance for goods with digital elements

In the case of goods with digital elements, the Seller must ensure that the consumer is notified of, and receives, updates – including security updates – to the digital content of the goods or to any related digital service, that are necessary to maintain the goods’ conformity with the contract.

The Seller must make the update available if the sales contract

provides for a single act of supply of the digital content or digital service, then for the period that the consumer may reasonably expect, given the type and purpose of the goods and digital elements, and having regard to the particular circumstances and the nature of the contract; or
provides for continuous supply of the digital content over a specified period, then, in the case of continuous supply not exceeding two years, for a two-year period from performance of the goods.

If the consumer does not install the updates made available within a reasonable time, the Seller shall not be liable for any defect in the goods that results solely from failure to apply the relevant update, provided that

the Seller informed the consumer of the availability of the update and of the consequences of the consumer’s failure to install it; and
the consumer’s failure to install the update, or incorrect installation of the update by the consumer, is not attributable to shortcomings in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was separately informed that a particular characteristic of the goods deviates from those described herein, and the consumer expressly and separately accepted that deviation when concluding the sales contract.

Requirements of conforming performance in the case of the sale of digital content under a consumer contract

The Seller supplies, or provides, the digital content to the consumer. In the absence of any different agreement between the parties, the Seller shall supply the digital content to the consumer without undue delay after conclusion of the contract, in the most recent version available at the time of concluding the contract.

The service shall be deemed performed when the digital content, or any means suitable for accessing or downloading it, has reached the consumer or the physical or virtual device selected by the consumer for that purpose.

The Seller must ensure that the consumer is notified of, and receives, updates to the digital content – including security updates – that are necessary to maintain the conformity of the digital content or digital service with the contract.

If, under the contract, the digital content is supplied continuously over a specified period, the conformity of the digital content’s performance with the contract must be ensured throughout the entire duration of the contract.

If the consumer does not install the updates made available by the Seller within a reasonable time, the Seller shall not be liable for any defect in the service resulting solely from failure to apply the relevant update, provided that

the Seller informed the consumer of the availability of the update and of the consequences of the consumer’s failure to install it; and
the consumer’s failure to install the update, or incorrect installation of the update by the consumer, is not attributable to shortcomings in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was separately informed that a particular characteristic of the digital content deviates from the requirements specified herein, and the consumer expressly and separately accepted that deviation when concluding the contract.

The Seller performs defectively if the defect in the digital content service results from improper integration into the consumer’s digital environment, provided that

the integration of the digital content was carried out by the Seller, or was carried out under the Seller’s responsibility; or
the digital content had to be integrated by the consumer, and the improper integration was caused by shortcomings in the integration instructions provided by the Seller.

If the contract provides for continuous supply of the digital content or digital service over a specified period, the Seller shall be liable for any defect relating to the digital content that occurs, or becomes apparent, during the period specified in the contract.

If the contract provides for a single act of supply or a series of individual acts of supply, it shall be presumed, unless proven otherwise, that any defect discovered by the consumer within one year of the time of performance already existed at the time of performance. The Seller shall not, however, be regarded as having performed defectively if it proves that the consumer’s digital environment is not compatible with the technical requirements of the digital content or digital service, and it informed the consumer of this, in a clear and comprehensible manner, prior to the conclusion of the contract.

The consumer must cooperate with the Seller so that the Seller – using the means technically available to it that require the least intervention by the consumer – can ascertain whether the cause of the defect lies in the consumer’s digital environment. If the consumer fails to comply with this duty to cooperate, after having been clearly and comprehensibly informed of this obligation by the Seller prior to the conclusion of the contract, the burden of proof shall lie with the consumer to demonstrate that

the defect discovered within one year of performance already existed at the time of performance, or
the service affected by the defect discovered during the term of the contract was not in conformity with the contract during the period in which the service was performed under the contract.

Defective performance of a contract for the sale of goods

The Seller performs defectively if the defect in the goods results from improper installation, provided that

a) installation forms part of the sales contract and was carried out by the Seller, or was carried out under the Seller’s responsibility; or

b) installation had to be carried out by the consumer, and the improper installation was the result of shortcomings in the installation instructions provided by the Seller – or, in the case of goods with digital elements, by the supplier of the digital content or digital service.

If, under the sales contract, the goods are installed by the Seller, or installation takes place under the Seller’s responsibility, performance by the Seller shall be regarded as complete when the installation has been completed.

If, in the case of goods with digital elements, the sales contract provides for continuous supply of the digital content or digital service over a specified period, the Seller shall be liable for any defect in the goods relating to the digital content that occurs or becomes apparent within two years of performance of the goods, in the case of continuous supply not exceeding two years; or throughout the entire duration of continuous supply, in the case of continuous supply exceeding two years.

Warranty for Defects

In what cases may you exercise your warranty for defects right?

In the event of defective performance by the Seller, you may assert a warranty for defects claim against the Seller pursuant to the rules of the Civil Code and, in the case of a consumer contract, Government Decree No. 373/2021 (VI. 30.).

What rights are you entitled to under your warranty for defects claim?

You may, at your discretion, assert the following warranty for defects claims:

You may request repair or replacement, unless fulfilling the request of your choice is impossible or would entail disproportionate additional costs for the Seller compared to fulfilling your other request. If you have not requested, or could not have requested, repair or replacement, you may request a proportionate reduction of the consideration, or – as a last resort – withdraw from the contract.

You may switch from a warranty for defects right you have chosen to another, but you shall bear the cost of doing so, unless it was justified or was caused by the Seller.

In the case of a consumer contract, it shall be presumed, unless proven otherwise, that any defect discovered within one year of performance of the goods and of goods with digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to bring the goods into conformity with the contract if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value the Goods would have if free of defects, and the significance of the breach of contract.

The consumer is also entitled – in proportion to the severity of the breach of contract – to request a proportionate reduction of the consideration, or to terminate the sales contract, if

the Seller has not carried out the repair or replacement, or has carried it out but has, in whole or in part, failed to meet the following conditions
- the Seller must ensure, at its own expense, collection of the replaced goods
- if repair or replacement requires the removal of goods that were installed, in a manner consistent with their nature and purpose, before the defect became apparent, the obligation to repair or replace shall include removal of the non-conforming goods and installation of the replacement or repaired goods, or bearing the cost of removal and installation.
the Seller has refused to bring the goods into conformity with the contract
a repeated performance defect has occurred, notwithstanding that the Seller attempted to bring the goods into conformity with the contract
the defect in performance is of such severity that it justifies an immediate price reduction or the immediate termination of the sales contract, or
the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant inconvenience to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the burden of proving that the defect is insignificant shall lie with the Seller.

The Consumer is entitled to withhold, in whole or in part – in proportion to the severity of the breach of contract – the remaining part of the purchase price until the Seller has fulfilled its obligations relating to the conformity of performance and to defective performance.

It is a generally applicable rule that:

the Seller must ensure, at its own expense, collection of the replaced goods
if repair or replacement requires the removal of goods that were installed, in a manner consistent with their nature and purpose, before the defect became apparent, the obligation to repair or replace shall include removal of the non-conforming goods and installation of the replacement or repaired goods, or bearing the cost of removal and installation.

The reasonable time available for carrying out repair or replacement of the Goods shall be calculated from the time the Consumer notified the trader of the defect.

The consumer must make the Goods available to the trader for the purpose of carrying out the repair or replacement.

A reduction of the consideration is proportionate if its amount is equal to the difference between the value the Goods would have had if performance had been in conformity with the contract, and the value of the goods actually received by the Consumer.

The Consumer’s warranty for defects right to terminate the sales contract may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate.

If the defective performance relates only to a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract are met with respect to those goods, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety, or with respect to part of the goods supplied under the sales contract, then

the Consumer must return the affected goods to the Seller at the Seller’s expense, and
the Seller must, without delay, refund to the Consumer the purchase price paid in respect of the affected goods, as soon as it has received the goods or proof that the goods have been returned.

The Seller must draw up minutes of any warranty claim submitted to it by the consumer, and must make a copy of it available to the consumer without delay, in a verifiable manner.

If the Seller is unable to state, at the time the claim is submitted, whether the consumer’s warranty claim can be satisfied, it must, within 8 days, notify the consumer of its position – including, in the event of rejection of the claim, the reasons for the rejection and the possibility of turning to the conciliation board – in a verifiable manner.

The Seller must endeavor to carry out the repair or replacement within no more than fifteen days. If the duration of the repair or replacement exceeds fifteen days, the trader must inform the consumer of the expected duration of the repair or replacement.

Within what time limit may you assert your warranty for defects claim?

You must report the defect without delay after discovering it. A defect reported within two months of its discovery shall be regarded as having been reported without delay. Please note, however, that you may no longer assert your warranty for defects rights after the two-year limitation period from performance of the contract has elapsed.

The part of the repair period during which the Buyer is unable to use the Goods for their intended purpose shall not count toward the limitation period.

The limitation period for the warranty for defects claim shall begin anew for the part of the Goods affected by the replacement or repair. This rule shall also apply if a new defect arises as a consequence of the repair.

Against whom may you assert your warranty for defects claim?

You may assert your warranty for defects claim against the Seller.

What other conditions apply to the exercise of your warranty for defects rights?

Within one year of performance, there is no condition for asserting your warranty for defects claim other than reporting the defect, provided you prove that the Goods were supplied by the Seller. After one year has elapsed since performance, however, you must prove that the defect you discovered already existed at the time of performance.

Specific rules on warranty for defects claims in the case of the supply of digital content

The consumer is also entitled – in proportion to the severity of the breach of contract – to request a proportionate reduction of the consideration, or to terminate the contract for the supply of digital content, if

repair or replacement is impossible, or would result in disproportionate additional costs for the Seller;
in exercising the warranty for defects right to repair or replacement, the Seller does not, without significant inconvenience to the consumer and having regard to the nature and purpose of the digital content or digital service, bring performance into conformity with the contract free of charge within a reasonable time after the consumer has reported the defect;
a repeated performance defect has occurred, notwithstanding that the trader attempted to bring the goods into conformity with the contract;
the defect in performance is of such severity that it justifies an immediate price reduction or the immediate termination of the contract; or
the Seller has not undertaken to bring the service into conformity with the contract, or it is clear from the circumstances that the trader will not bring the service into conformity with the contract within a reasonable time or without significant inconvenience to the consumer.

When exercising the warranty for defects right to repair or replacement, the Seller must – without significant inconvenience to the consumer and having regard to the nature and purpose of the digital content or digital service – bring performance into conformity with the contract free of charge within a reasonable time after the consumer has reported the defect.

When exercising the warranty for defects right to repair or replacement, the Seller may choose the manner of bringing the digital content into conformity with the contract, depending on the technical characteristics of the digital content.

A reduction of the consideration is proportionate if its amount is equal to the difference between the value of the service the consumer would have been entitled to had performance been in conformity with the contract, and the value of the service actually provided to the consumer.

If the contract provides for continuous supply over a specified period, the proportionate reduction of the consideration shall relate to the period during which the service was not in conformity with the contract.

If the consumer wishes to terminate the contract on the grounds of defective performance, the burden of proving that the defect is insignificant shall lie with the Seller.

If the Seller supplies digital content, or undertakes to do so, and the consumer supplies, or undertakes to supply, only personal data to the Seller in return, the consumer is entitled to terminate the contract even where the defect is insignificant, but may not request a proportionate reduction of the consideration.

The consumer’s warranty for defects right to terminate the contract may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate.

If the Seller does not perform, the consumer must call upon the Seller to perform. If, despite the consumer’s call, the Seller fails to supply or provide the digital content without delay or within an additional period accepted by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without first calling upon the Seller to perform, if

the Seller has not undertaken to supply the digital content, or it is clear from the circumstances that it will not supply the digital content; or
it is clear, either from the parties’ agreement or from the circumstances surrounding conclusion of the contract, that performance at a specified time is essential for the consumer, and the Seller fails to perform accordingly.

Upon termination of the contract, the Seller must refund the full amount paid by the consumer as consideration.

However, if performance was in conformity with the contract for a certain period prior to termination of the contract, the consideration due for that period need not be refunded. In the latter case, the part of the consideration to be refunded is that relating to the period of non-conforming performance, as well as any consideration paid in advance by the consumer that would have been due for the remaining term of the contract had the contract not been terminated.

If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller must fulfill its refund obligation without delay, but at the latest within fourteen days of becoming aware of the exercise of this right.

The trader shall refund the amount due to the consumer using the same payment method used by the consumer. With the consumer’s express consent, the Seller may use a different payment method for the refund, but the consumer shall not bear any additional charges as a result thereof.

The costs relating to the refund shall be borne by the Seller.

Upon termination of the contract, the Seller may prevent the consumer from continuing to use the digital content, in particular by rendering the digital content or digital service inaccessible to the consumer, or by disabling the consumer’s user account.

Upon termination of the contract, the consumer must refrain from using the digital content and from making it available to third parties.

If the digital content was supplied on a physical medium, the consumer must, at the Seller’s request communicated within fourteen days of becoming aware of the termination, return the physical medium to the Seller without delay, at the Seller’s expense.

The consumer must pay a fee proportionate to the service performed in conformity with the contract for use of the digital content during the period preceding termination of the contract.

Product Warranty

In what cases may you exercise your product warranty right?

In the event of a defect in movable property (Goods), you may, at your discretion, assert a warranty for defects claim or a product warranty claim in accordance with the rules of the Civil Code.

What rights are you entitled to under your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

In what cases are the Goods considered defective?

Goods are defective if they do not comply with the quality requirements in effect at the time they were placed on the market, or if they do not possess the characteristics described by the manufacturer.

Within what time limit may you assert your product warranty claim?

You may assert your product warranty claim within two years of the date the Goods were placed on the market by the manufacturer. Upon the expiry of this period, you shall lose this right.

Against whom may you assert your product warranty claim?

You may exercise your product warranty rights against the producer or distributor of the product (hereinafter jointly: manufacturer).

What rule of evidence applies when asserting a product warranty claim?

When asserting a product warranty claim, you must prove that the product defect existed at the time the product was placed on the market by the manufacturer.

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

it did not manufacture or place the Goods on the market in the course of its business activity, or
the defect was not detectable, according to the state of science and technology, at the time the Goods were placed on the market, or
the defect in the Goods results from the application of legislation or a mandatory official requirement.

It is sufficient for the manufacturer to prove one of these grounds for exemption.

Please note that, in respect of the same defect, you may assert a warranty for defects claim against the trader and a product warranty claim against the manufacturer simultaneously and in parallel. If your product warranty claim is successfully asserted, you may thereafter assert your warranty for defects claim relating to the replaced product, or the part of the product affected by the repair, only against the manufacturer.

Guarantee

The Seller does not sell products subject to mandatory guarantee; the products it sells do not fall within the scope of Government Decree No. 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods.

Information on product warranty, warranty for defects, and guarantee for ensuring the conformity of goods, in the case of Buyers not qualifying as consumers

General rules on warranty for defects rights

A Buyer not qualifying as a consumer may, at their discretion, assert the following warranty for defects claims:

You may switch from a warranty for defects right you have chosen to another, but you shall bear the cost of doing so, unless it was justified or was caused by the Seller.

For buyers not qualifying as consumers, the limitation period for exercising the warranty for defects right is 1 year, running from the date of performance (handover).

Product warranty and guarantee

Product warranty and mandatory guarantee are available only to buyers qualifying as consumers, and, subject to the conditions set out below, to micro, small, and medium-sized enterprises.

If the manufacturer provides a manufacturer’s guarantee for the Goods that also extends to buyers not qualifying as consumers, it may be asserted directly against the manufacturer.

Special rules applicable to micro, small, and medium-sized enterprises

The provisions of this section apply exclusively to micro, small, and medium-sized enterprises (hereinafter: SME) within the meaning of the Act on Small and Medium-sized Enterprises and the Promotion of their Development, acting outside their trade, self-employed occupation, or business activity.

Warranty for defects in the case of SMEs

Within what time limit may you assert your warranty for defects claim?

Against whom may you assert your warranty for defects claim?

You may assert your warranty for defects claim against the Seller.

What rights are you entitled to under your warranty for defects claim?

You may, at your discretion, assert the following warranty for defects claims:

Within 6 months of performance, there is no condition for asserting your warranty for defects claim other than reporting the defect, provided you prove that the Goods were supplied by the Seller. After 6 months have elapsed since performance, however, you must prove that the defect you discovered already existed at the time of performance.

Product warranty in the case of SMEs

In what cases may you exercise your product warranty right?

In the event of a defect in movable property (Goods), you may, at your discretion, assert a warranty for defects claim or a product warranty claim in accordance with the rules of the Civil Code.

What rights are you entitled to under your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

Within what time limit may you assert your product warranty claim?

You may assert your product warranty claim within two years of the date the Goods were placed on the market by the manufacturer. Upon the expiry of this period, you shall lose this right.

Against whom may you assert your product warranty claim?

You may exercise your product warranty rights against the producer or distributor of the product (hereinafter jointly: manufacturer).

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

it did not manufacture or place the Goods on the market in the course of its business activity, or
the defect was not detectable, according to the state of science and technology, at the time the Goods were placed on the market, or
the defect in the Goods results from the application of legislation or a mandatory official requirement.

It is sufficient for the manufacturer to prove one of these grounds for exemption.

General Terms and Conditions (PDF)

Withdrawal statement (PDF)