Returns and Warranty

Your pet’s portrait is no ordinary product – but we stand behind it all the same

At Pawlazzo, every canvas print is a custom-styled portrait created from your pet’s photo – made specifically for your order. This is not an off-the-shelf, mass-produced item.

For complete transparency: the portrait is created by Pawlazzo’s AI-powered system based on your photo, while the canvas printing and production are handled by our manufacturing partner, the team at vaszonkep.hu.

Because this product is custom-made specifically to your individual request, the statutory 14-day right of withdrawal without explanation does not apply (Hungarian Government Decree 45/2014. (II. 26.) Section 29 (1) point c)). If you would like a different style or size, you can change your selection at any time before finalizing your order: you can generate as many new previews as you like. However, once produced as a finished item, we are unfortunately unable to accept returns or offer buybacks.

But if anything goes wrong due to an error on our part, we will always make it right.

What does our warranty cover?

Our manufacturing partner inspects every finished canvas print by hand before packaging and shipping it. If, despite this, you receive a defective or damaged product, we will replace it free of charge, reprint it, or – if that is not possible – refund its purchase price.

It is considered a quality defect, for example, if:

the canvas print arrives damaged, creased, or with a broken frame (e.g. damaged during shipping)
the print is defective: streaked, smudged, blurry, or does not match what you approved upon finalizing your order
the size or finish differs from the specifications you ordered
the stretcher frame is warped or improperly assembled

This does not cover situations where you simply do not like the style or composition of the portrait after the fact – since you are able to see a preview of your portrait before purchasing (watermarked, in lower resolution), meaning you know exactly what you are ordering.

How to report an issue

Contact us within 14 days of delivery using one of the contact methods below.
Attach a photo of the defect or damage, and provide your order ID (this helps speed up and simplify the process).
Our team will reply within 1-2 business days to discuss the next steps.

Replacement or refund?

If the error occurred on our end, we will reprint the canvas print free of charge and dispatch the new one as quickly as possible.
If reprinting is not feasible for any reason, we will refund the full purchase price of the product using the original payment method within 14 days of approval.
In the case of a verified defective or damaged product, we will cover the return shipping costs.

Contact Information

If you have any questions regarding your order, warranty, or returns, feel free to reach out to us:

Email: info@pawlazzo.com
Return address: 1149 Budapest, Egressy út 23-25.

We are always happy to help make sure your pet’s portrait turns out exactly as you envisioned. 🐾