Returns and Warranty

Your pet’s portrait isn’t just any product – but we still stand behind it

At Pawlazzo, every canvas print is a uniquely styled portrait created from your pet’s photo – made specifically for your order. This isn’t an off-the-shelf, mass-produced product.

For the sake of transparency: the portrait’s artwork is created by the Pawlazzo team, while the canvas printing and production are handled by the vaszonkep.hu team, our manufacturing partner.

Because this is a custom product made specifically to your request, the 14-day right of withdrawal without cause does not apply (Government Decree 45/2014. (II. 26.) Section 29 (1) c)). If you change your mind, or would like a different style or size, we can accommodate this before the order is finalized – unfortunately, once it is a finished product, we are unable to accept returns.

But if anything goes wrong on our end, we will always make it right.

What does our warranty cover?

We manually inspect every finished canvas print before we pack and ship it. If, despite this, a defective or damaged product arrives, we will replace it or remake it free of charge, or – if that isn’t possible – we will refund the price.

For example, it is considered a quality defect if:

the canvas print arrives damaged, creased, or with a broken frame (e.g., damaged during shipping)
the print is defective: streaky, spotty, blurred, or doesn’t match what you approved when finalizing the order
the size or finish differs from the ordered parameters
the stretcher frame is warped or improperly assembled

This does not include if you later decide you don’t like the style or composition of the portrait – since you see a preview of your portrait before purchasing (watermarked, in lower resolution), so you know exactly what you are ordering.

How to let us know if something is wrong?

Contact us within 14 days of receipt using one of the contact methods below.
Attach a photo of the defect or damage, and provide your order ID (this makes processing easier and faster).
Our team will reply within 1-2 business days, and we will discuss the next steps.

Replacement or refund?

If the error occurred on our end, we will remake the canvas print free of charge and ship the new one to you as quickly as possible.
If remaking it is not possible for any reason, we will refund the full purchase price of the product to the original payment method used for the order, within 14 days of approval.
In the case of a verified defective or damaged product, we will cover the return shipping costs.

Contact Us

If you have any questions about your order, the warranty, or returns, feel free to contact us:

Email: info@pawlazzo.com
Return address: 1149 Budapest, Egressy út 23-25.

We are happy to help ensure your pet’s portrait turns out exactly as you imagined. 🐾